ELXR PRIVACY POLICY
Welcome to ELXR!
ELXR is a platform that connects fans with Professionals they appreciate and want to support. When you see "ELXR", "we", "us", and "our", it refers to ELXR, Inc., this platform, and the services we offer, which include the ELXR iOS app, ELXR Android app, ELXR APIs, ELXR embeds, www.ELXR.com, and other ELXR websites. This Privacy Policy falls under our Terms of Use, highlighting how we gather, utilize, and share your details.
Information You Provide to ELXR
You share information with us through various text fields, for instance, your name, payment credentials, and perks. Depending on your actions - creating an account, becoming a Member, subscribing, or other engagements - we'll need specific details. These usually encompass:
• First and last name/surname
• Email address
• Phone number
• Username
• Password
• Country and state/province of residence
Further, you can enhance your public profile by adding information such as your location, social media handles, and a brief about section.
Members
A Member is someone who subscribes or makes purchases on ELXR, receiving special perks from their beloved Professionals. As a Member, you share your payment information with our associated payment platforms. View their Privacy Policies on Apple, PayPal, Stripe, and Checkout websites. We save your payment card's expiry and postal code but not the entire number. Instead, we utilize a service to generate a token signifying your card number.
If you opt for payment methods like PayPal that necessitate personal data, they might share those details with us.
The information we compile includes your subscriptions, offerings, and perks. If your selected offering has a physical reward, you may be asked for your shipping details. We might also determine your location based on the shared country, IP address, or payment card details.
Professionals
Professionals set up pages on ELXR to connect with Members who subscribe or purchase offerings in support of the Professional's work. As a Professional, you'll need to detail your offerings and the benefits provided. To get payouts, you must create an account with one of our payment partners: PayPal or Stripe, or direct by ACH. Sharing personal data with them may lead to them sharing it with us. Other necessary information includes:
• Email address
• Phone number
• Username
• Password
• First and last name/surname
• Business name
• Address
• Social security number or employer identification number
• Country of citizenship
• Tax identification number, company registration number, or VAT number
• Date and place of birth
• Nonprofit registration number (if you're a nonprofit)
• Bank details
• Copies of ID and proof of residency
Additional Information We Collect
Automatically Collected Data
Even without an account, when you interact with ELXR, we gather information. For example, when visiting www.ELXR.com or engaging with a ELXR email, the details we might automatically access include:
• IP address
• Approximate location (usually from IP)
• Browser/device type
• Operating system
• Language settings
• Referring page and its parameters
• Mobile carrier
• Device data (like device and app IDs)
• Search terms
• Clicked links
• Visited pages or loaded creations
• Session duration and time spent on media
• Cookie details (elaborated in our Cookie Policy)
Messages and Comments on ELXR
When you send or receive messages or when you post or are mentioned in comments or messages on ELXR, we collect the contents of those messages and comments, as well as information about related activity, including the timestamp of those messages and comments and who has viewed those messages or comments.
Information Collected by Third Parties Cookies
Third parties may use cookies on our website. Please refer to our Cookie Policy for further details on the use of cookies on ELXR. You can view and modify your cookie preferences for ELXR.com in your browser settings.
Social Media Features
We might use social media products and features on ELXR, like Facebook and Reddit Share button, and other similar interactive mini-programs. They might collect your IP address, other personal data, and read or set cookies. These features are either third-party-hosted or hosted directly on ELXR. Please refer to the respective privacy policies of these third parties:
• Snapchat
• TikTok
• Twitch
• YouTube
How We Use Information
We utilize the information we gather to:
• Adhere to industry standards, self-regulatory guidelines, US laws, and international regulations, including tax reporting.
• Authenticate your identity.
• Allow you to sign into your account.
• Enable you to subscribe to Professionals, buy subscriptions, and avail offerings on ELXR.
• Process payments and disbursements.
• Deliver benefits and offerings.
• Send notifications and messages as per your preferences.
• Provide customer support.
• Promote your ELXR account and Professional page.
• Personalize your experience on ELXR.
• Market ELXR services to you and similar audiences.
• Organize and customize events.
• Analyze how you use ELXR.
• Improve ELXR and develop new features.
• Prevent fraud, abuse, and illegal activities on ELXR.
• Accommodate disabilities upon notification.
Your privacy is of utmost importance to us, and we're committed to safeguarding your personal information.
Information Shared with ELXR Members
When you subscribe, purchase a membership, or engage with a Professional's offerings on ELXR, or become a Member of a Professional in any way, you are agreeing to share personal data with that Professional. The information shared may include:
• Your full name as it appears in your ELXR profile.
• Your email address.
• Other information from your ELXR profile, such as your avatar image.
• Your physical address, including city, state/province, and country, if you choose a membership or offering with a physical benefit and provide shipping information.
• Your phone number if you engage with Professionals via text messages or choose a membership or offering with a physical benefit that requires shipping, or when you sign up for event notifications via text.
• Information about your pledge, including the amount and start date (but not your full payment card information).
• Aggregated data related to your use of ELXR, such as post views, video views, and video view duration.
We may occasionally invite you to participate in surveys related to specific Professionals on ELXR. For instance, when you subscribe, make a purchase, or cancel a subscription, you may have the option to participate in a survey related to that decision. By participating in such surveys, you agree to share your responses, which may include personal data like your full name and email address, with the Professional associated with the survey.
When you use ELXR to send messages to other users, including Professionals, the contents of those messages will be shared with the recipients you select.
ELXR upholds a Data Processing Agreement, known as the Professional Privacy Promise, which governs how Professionals are allowed to process the information shared with them. This agreement outlines a Professional's commitment to safeguarding the privacy of their Members during and after their ELXR relationship. You can access the Professional Privacy Promise here.
As part of managing a Professional page and memberships on ELXR, Professionals may utilize third-party services. These third parties might host creations or facilitate benefits, including shipping packages to Members. Consequently, Professionals may share Member personal data with these third-party services or allow Members to share personal data with them to receive benefits or participate in memberships or related events. ELXR's app directory offers information about many of these third-party services, although Professionals may also use other services. It's essential to review the privacy policies of these third-party services to understand how they collect, use, and share personal data.
Information Shared with ELXR Communities
When you subscribe, purchase a membership, or engage with a Professional's offerings on ELXR, create a Professional page yourself, or interact with a Professional in any way, you are becoming a part of a ELXR community associated with that Professional. This community consists of the Professional and individuals who have subscribed to, purchased a membership or offering on ELXR, or otherwise engaged with the Professional. You agree to share personal data with this community, which may include:
• Your full name as it appears in your ELXR profile for that specific community.
• Your avatar image from your ELXR profile for that community.
• Your biographical description from your ELXR profile for that community.
• Any connected social media accounts in your ELXR profile for that community.
• Information related to your subscription, membership tier, or recurring payments associated with the Professional within that community.
• Details about the offerings you've purchased on ELXR from the Professional within that community.
• The duration of your support for the Professional within that community, including the date you initially purchased an offering or started each subscription or membership tier.
• Information about the ELXR communities you and the person viewing your community profile both belong to.
• Chat rooms on ELXR in which you and the person viewing your community profile are or have been present.
• Your status within that community, including awards, badges you've received, and any moderator or other roles you hold.
This personal data may be displayed in your community profile, which may contain more information than your public profile and is visible to fellow community members. You can find additional information about the personal data that may be shared with ELXR communities, including community profiles, and the controls you have over that data in our Help Center. If you disable your community profile in your settings, your public profile, which is described below, may be visible to fellow community members.
When you interact with a post, such as commenting, liking, reacting, joining chat rooms, sending chat messages, expressing interest in events, or participating in event experiences, you are visible to the corresponding sections of the ELXR communities associated with those actions. Comments, messages, likes, and reactions in community spaces are visible to the associated ELXR community, and community members who later join the relevant community space may access the full history of comments, messages, likes, and reactions. For example, chat messages sent to a community chat room or community event experience are visible to the sections of that community associated with the chat room or event. Similarly, comments, likes, and reactions related to a post visible to a community are visible to the sections of that associated community that can see that post. If the visibility of a post or community space changes later, the visibility of the associated comments, messages, likes, and reactions may also change accordingly.
Information Shared with the Public
The following information may be publicly accessible or shared with the general public, and you can find more details in our Help Center:
• Aggregated and non-personal data, including aggregated usage data, in blog posts, press releases, or other ways to share information about ELXR's usage and business.
• Comments, likes, and other reactions inherit the visibility of the associated post or message. Comments, likes, and reactions on public posts or messages are public, while those on posts or messages with limited visibility are visible to the audience of users to whom the author has made the post or message available. If a non-public post or message becomes public later, the comments, likes, and reactions on that post or message may also become public.
For Members:
• Your public ELXR profile, including your username, avatar image, and the date you created your ELXR account.
• Social media accounts you've linked to your ELXR account.
• Your public biographical description if you've added one to your ELXR account.
• If your full public profile setting is enabled, information about the Professionals you support, the date you started supporting them, the subscription, membership tier, or other recurring payment for each Professional, the posts you've liked, and the comments you've made.
For Professionals:
• Your public ELXR profile, including your username, avatar image, the date you created your ELXR account, and location information you've provided.
• Social media accounts you've linked to your ELXR account.
• Your public biographical description if you've added one to your ELXR account.
• If your full public profile setting is enabled, information about the Professionals you support, the date you started supporting them, the subscription, membership tier, or other recurring payment for each Professional, the posts you've liked, and the comments you've made.
• The contents of your Professional page, including a description, descriptions of your membership tiers, post titles, Professional page goals, shop details, and offering information.
• If your Member visibility setting is enabled, the number of Members subscribed to your Professional page.
• If your earnings visibility setting is enabled, the amount of money earned on ELXR from your Professional page.
• The contents
Your Preferences and Control over Your Data
Choosing Your Preferences
On www.ELXR.com, you can access your settings in the upper right user navigation panel after you log in to your ELXR account. In ELXR's mobile apps, you can access your settings by clicking on your avatar or profile. These settings allow you to view and customize your account preferences, including privacy preferences. You can also manage your cookie preferences for your current browser on ELXR.com.
Opting out of Marketing
As a ELXR member, you have the option to opt out of marketing communications at any time by adjusting your preferences. You can do this in your account settings.
Opting out will stop marketing emails and SMS/MMS where applicable. Please allow up to 30 days for your opt-out request to be processed. If you have an account with ELXR, you will continue to receive service-related emails and texts if you have opted in to receive texts. You will also continue to receive service-related shipments of benefits to your designated delivery address.
We may collaborate with third-party advertising partners to promote our services. You have the ability to opt out of interest-based advertising on your current browser from partners who adhere to the Digital Advertising Alliance's Principles for Online Behavioral Advertising at https://optout.aboutads.info.
Turning Off Email Notifications
You can manage your email notifications in your email settings. While this allows you to stop receiving many notification emails, please note that we will still send other service-related emails.
Controlling Your Data
We empower our members to:
• Access the personal data collected by ELXR.
• Correct or rectify any personal data they believe is inaccurate.
• Restrict or object to the processing of their personal data.
• Delete their personal data.
• Transport their personal data.
You can perform these actions on ELXR through the following methods:
• Access, review, modify, and update your data by logging in to your account at ELXR and visiting your account settings.
• Access your personal data, request data portability, or initiate data deletion by clicking on the "Make a Privacy Request" button at the ELXR Privacy Center.
• Request the deletion of a previously-disabled account by emailing ELXR at [email protected].
• Make use of the preferences and opt-out options as described above.
If you encounter issues logging in to your account or recovering your account through a password reset in order to file a privacy request, you can reach out to [email protected]. Please be aware that we retain the right to decline access to or recovery of an account, at our sole discretion, to prevent unauthorized takeovers or unauthorized access to your personal data.
Verification of Requests
Most users maintain password-protected accounts with ELXR. When submitting a request to exercise your privacy rights, you will be required to verify the request by logging in to your ELXR account or by using another suitable method to verify your identity.
In the event that we are unable to adequately verify your request at our sole discretion, we reserve the right to deny the request to safeguard against unauthorized access to personal data.